Earlier this year I had the fuel line recall done on my SP3 and before I could get the same done on my Tiger I p/xd it for a Rocket. On handing over all the documentation I gave the recall notice to the dealer and told them that the recall still needed to be carried out ....
Two weeks ago I received a 1st reminder letter from Triumph advising me that according to their records I was still the owner of the Tiger. No problem thinks I the dealer has probably still got the bike in stock and hasn`t yet claimed for the work so i fill in the relevent space on the form with the dealers name and address and post it back. Today I have received two more 1st reminder notices one for a T509 I sold to a dealer 5 years ago and one for an SP3 I sold to a different dealer 4 years ago
How can this be I`d like to know ???
All recall information comes via DVLA and they know I don`t own these two bikes which makes me wonder who has f!$%ed up ???
So, if you own either a T509 R842KRY which you may have bought from Hughenden M40 or a 955 SP3 S431FUD which you may have bought from On Yer Triumph for f!$% sake take them in for the recall, theres nice chaps
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I`m at a loss to understand this myself. I know that the recall owner information is DVLA generated but I never got a letter from Triumph first time around for these two bikes only a 1st reminder. Like you say Rob it smacks of somone at Triumph doing this without DVLA assistance
I just booked the Tona in for a download and the boys say I will have to get the fuel line recall at the same time. I registered with Triumph but still don't have any letter being the second owner.
Guess I will just keep watching the forums for any more upgrades.
Rory
Seriously..... would be a lot easier if Tue Mantoni just called me on the phone. He's Danish, right??
hmmmmmm ..... wonder if he speak my local dialect \\4.... aaaahhh... that's probably why he didn't call me!!
Stored my 97 595 over winter and always remove the tank to drain it. One of the connectors broke when I tried to remove it and just thought I would order some replacements from Colder Products. During the winter I received the letter from Triumph ref the recall and gave them a ring. Wondered what they would do in this circumstance as the bike is obviously unrideable - they weren't interested and said it was my responsibility to transport the bike to my dealer! They even had the cheek to say that they only break when removed by someone who doesn't know what they are doing. So sod them, it will be cheaper for me to fit the Colder products - what happened to responsibility and customer service?
Even the Triumph clothing can only be fitted by a Triumph trained technician
Under the circumstances (no access to a trailer or van) why don't you ask the dealer to provide you with the parts so you can fit them yourself ??? You'd need to get the fixed bike along to the dealer for them to check you'd done the job properly. Failing that call Stephen Oldham (Recall Co-Ordinator) 01455 251700 and ask him for some assistance in sorting this problem out
Tried that but they won't supply parts for DIY and subsequent checking - they say it is against the Vehicle and Operator Services Agency guidelines (they manage vehicle recalls and checks can be made on their website http://www.vosa.gov.uk). I have already ordered the metal Colder fittings following the exceptional help I received from Triumph themselves so, while I appreciate you providing me with a name, the horse has bolted. Thanks Jon
I cannot see what Triumph are doing wrong. They offer to replace the fittings at no cost and politely request that the owner transport the bike to their nearest dealer for the work. It never ceases to amaze me at peoples expectations. Wonder what the other manufactures treatment would be?
I don't know the answer to the Kawasaki ZX10 wheel problem. I suppose that depends on how urgent a recall it is. Recalls are only issued on the grounds of safety related items which a cracked fuel connector would certainly come under. Under the recall the manufacturer is not obliged to cover your out of pocket expenses but they do have a duty of care and a responsibilty to look after you in a correct and timely manner....
Jon has identified a problem which is known to the factory and I don't think that it's too unreasonable for either his dealer or Triumph Customer Services to deal with his problem properly and not at his expense after all not everyone's got access to a van or trailer
Paul, I agree with you, but I still think taht expecting a dealer to collect the bike on top of the warranty recall work is a little un realistic. For a manafacturer to carry out such a big recall in such a professional manner I believe is to be commended and not frowned upon or questioned. I do not work for Triumph, in fact I work for a major dealer that deals with japanese bikes and through choice ride a Triumph. The reasons for this are many and varied but quality of dealer work, product and openess from all involved including the factory personnel are all reasons for that choice.
I'm sure given the dealers reluctance (and I understand fully why) if Jon had contacted Triumph Customer Services and explained the situation Triumph would have sorted it out....
Unfortunately for me I'm an authority on the subject of s!$%e Triumph dealer aftersales support
I work for a car manufacturer and a safety recall has to be managed via VOSA, it is not a convenience option it is a legal requirement.
My point is, I contacted Triumph diretly and they stated that the failure only occured with incorrect handling and that is why they would not help with transportation, which is contrary to the notes on the recall which state it as an "in service" failure.
However, you can't get away from the fact that this is a safety related failure that should not really happen. In the real world it does and happens to a great deal of car and bike manufacturers.
Ok, we could argue all day about whether it is their responsibility to transport the bike at their cost because this is down to the level of service they wish to apply.
Personally, I don't think their decision is in the best interest of the customer.
